Del parqueo del Instituto Costarricense de Turismo (ICT)
50 mts este
Condominio Saturno N. 221
Tel: (506) 2220-2425
Fax: (506) 2235-1468
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"The quality of information determines the quality of decision making"
ADMINISTRATIVE - FINANCE
We help prepare your:
Business plan and annual marketing plan
Hotel financial accounting projections
Total management of hotel opening or by area: purchasing, recruitment, architectural design, on-site supervision, etc.
Development and application of international quality and service standards
Development of training -operations, politics manuals according to international standards.
Objectives-based remuneration systems for key personnel
Management and self-management of HACCP System (Hazard Analysis and Critical Control Point, Hygiene and Food Safety)
Self-managing system for bathing water (swimming pools and Jacuzzi) and potable water
Quality management systems: level of guest satisfaction and quality index.
Development, setting up and training of new sales points: weddings and banquets, concierge, bars, souvenir shops, etc.
Investigation into false sick-leave claims
Controls for drug and alcohol abuse
Development of the Integrated Emergency Plan in line with current legal requirements.
All necessary micro-biological and chemical analyses for HACCP audits
External HACCP audits in F & B sales points
External audits of occupational risk management inside the hotel
External audits on obtaining quality benchmarks and guest satisfaction
"Mystery Guest" audits, service, construction and internal security standards according to local and international requirements.
External audit of quality benchmarks and guest satisfaction levels
Service audits of Food and Beverage Distribution Companies with Costumer Service departments
Audits of compliance with local ICT and international hotel standards
Aptitude testing and psychological profiling of staff
Consuhotel’s marketing management and outsourcing marketing for hotels service is fully integrated in that it covers all traditional segments while incorporating new digital technologies: