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info@consuhotel.com
 

Del parqueo del Instituto Costarricense de Turismo (ICT)

50 mts este

Condominio Saturno N. 221
Uruca, San José

 

Tel: (506) 2220-2425

Fax: (506) 2235-1468

 

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HOTEL MANAGEMENT


"The quality of information determines the quality of decision making"

 

ADMINISTRATIVE - FINANCE

We help prepare your:

  Business plan and annual marketing plan

  Annual budgets

  Hotel financial accounting projections

 

OPERATIONS

  Total management of hotel opening or by area: purchasing, recruitment, architectural design, on-site supervision, etc.

  Development and application of international quality and service standards

  Development of training -operations, politics manuals according to international standards.

  Objectives-based remuneration systems for key personnel

  Management and self-management of HACCP System (Hazard Analysis and   Critical Control Point, Hygiene and Food Safety)

  Self-managing system for bathing water (swimming pools and Jacuzzi) and potable water

  Quality management systems: level of guest satisfaction and quality index.

  Development, setting up and training of new sales points: weddings and banquets, concierge, bars, souvenir shops, etc.

  Investigation into false sick-leave claims

  Controls for drug and alcohol abuse

  Development of the Integrated Emergency Plan in line with current legal requirements.

  All necessary micro-biological and chemical analyses for HACCP audits

  External HACCP audits in F & B sales points

  External audits of occupational risk management inside the hotel

  External audits on obtaining quality benchmarks and guest satisfaction

"Mystery Guest" audits, service, construction and internal security standards according to local and international requirements.

  External audit of quality benchmarks and guest satisfaction levels

  Service audits of Food and Beverage Distribution Companies with Costumer Service departments

  Audits of compliance with local ICT and international hotel standards

  Aptitude testing and psychological profiling of staff

 

 

COMMERCIAL

Consuhotel’s marketing management and outsourcing marketing for hotels service is fully integrated in that it covers all traditional segments while incorporating new digital technologies:

 

  IDS (Internet Distribution Systems) / Online Travel Agencies

  Internet Visibility

  Hotel Web Page Optimization

  GDS

  GPS, Interactive Maps, Web maps

  E-Marketing

  Social Media

  Travel Agencies and Tour Operators in Costa Rica, American and European  travel agents  that sells Costa Rica

  National Tourism and Land Transportation Companies and Airlines

  Costa Rica Wholesalers

  Local Corporate Segment

  Medical Tourism

  Local Retail Client Segment

  Free Press and Publicity

  International Printed and Digital Tourist Guides

  Sales Materials: brochure, mini disc, restaurants and hotels sales kit

  Identification and Development of New Segments and Sales Points in Your Hotel

  Logistical Support and participation in National and International Tourism Trade Fairs: Expotur, Medical Tourism Congress,etc

  Sales material distribution in Touristic Information Offices, Airport VIP Office and others