Esterillos Oeste, April 12,2023

It is with great pleasure that I send you this letter to thank you for the work you do in marketing and training you provide our Hotel Costa Pacífica. Thanks to your support, we entered the incoming agencies segment, successfully receiving international tourists and the online agency segment is evolving favorably with the management and proposed revenue plans. Staff training has helped us in the stage we initiated after our remodeling and expansion in 2020, where we carried out a general remodeling of common areas and resort amenities and pet-friendly, modern rooms with thoughtful interior design, an expanded gastronomic high quality offering; to further standardize our approach and provide excellent service to all of our customers. The first time that Consuhotel provided us with services was in 2015 and since then, communication has been fluid, effective and always cordial. The Consuhotel team is truly a valuable ally for us.

Sincerely
Ivan Zuniga G
General Manager / Hotel Costa Pacífica

Costa Rica, Limón
June 2021

Dear Consuhotel management,

We hereby wish to express our deep appreciation for the professionalism with which your team carried out the services contracted by our company in the areas of Recruitment as well as Financial, Commercial and Operational Diagnosis.

Without a doubt, the performance and capacity of your team has been peerless from the beginning of our relationship. In our specific case, we had to adhere to a very tight schedule to achieve our objectives, Consuhotel adapted to our needs to assist us in the attainment of this goal and thanks to your counsel, we achieved it in "record" time.

We’re especially grateful with Mrs. Susana Guevara for her availability and support throughout this process. We consider ourselves very satisfied with your work and that of your entire team, you have earned our trust and we are very excited to continue this journey with you.

Sincerely,
Terrazas del Caribe / Lomas del Caribe,

September, 2020
Santa Ana, costa Rica.

I want to thank the firm CONSUHOTEL and the consultants Susana Guevara and Peter Van Hussen  consulting and appraisal for a hotel project in the Costa Rican Pacific.

From the first online meeting, the site visit and the report delivered on time, the process was fluent, professional and met the objectives and all our expectations.

I highly recommend the firm CONSUHOTEL for decision making in hospitality projects,

Santiago Rodriguez
Arturo Rodriguez

December 2019
Consuhotel
Sirs

We want to express our satisfaction for the Audit conducted at Mistery Guest.

We are very satisfied with the results in general, the eloquence in the process, the methodology, the quality of the audit and the report and the auditors assigned to the project who kept full confidentiality.
The constructive and comprehensive approach to the report and the updating of the parameters are undoubtedly a valuable tool for our quality and service management.
Thank you very much and we hope to partake your services again for the complementation of this important metric in our company’s Quality management.

Sincerely
Quality Management
Conchal Reserve

December 2019

I would like to express my sincere thanks to the services provided by Consuhotel and Mrs. Susana Guevara for the training that  she gave us. We had a great time learning and this tranning help  us a lot to improve our daily operation. Thank you very much.

Best regards
Grettel Solís Fonseca
Manager of Casas del Toro

May 2019

San José, March 25, 2019

TO WHOM IT MAY CONCERN

With the present I, Sofia Hong Cheng, in my capacity as Legal Representative and Performance Manager of Apartotel la Sabana, state the following:

During the second semester of the year 2018 our company was favored with a consultancy on behalf of the company Consuhotel, S.A. to diagnose and promote a new Marketing and Sales Plan for the year 2019. We were fortunate to work with different representatives of the Consuhotel company, who demonstrated their high level of professionalism and commitment. Especially its leader and director Mrs. Susana Guevara.

What makes Consuhotel unique is that it offers a combination of traditional hotel knowledge and the way this knowledge is interpreted, concretized, applied and used in the daily operation of the hotel. This strategy turns out to be very effective and offers very fast results.

We are about to close the first quarter of the year 2019 under the new Marketing and Sales Plan 2019 proposed by Consuhotel. We have managed to amass great knowledge and practice in the areas of Revenue, Effective Communication in Sales, Organization of the Commercial Team, Negotiation Strategies and Loyalty Accounts. In addition, we have achieved 100% goals and segmentation in what we have of the year.

I think it goes without saying that we are very happy with the results and recommend Consuhotel without any reservation. I remain at your service in case of any question or if you wish to know more details about the service we received from this distinguished firm.

Sincerely
Sofia Hong Cheng
Performance Manager / Legal Representative

November 27, 2018

“We appreciate the extraordinary comprehensive solutions from Consuhotel without which our project would not have obtained its extraordinary current success.

Susana and her team managed all the stages of: Feasibility Study, Development of Business Plan and Marketing and Sales Plan, Advisement on the Design of the Hotel together with the firm of architects, all the management of Purchases and Equipment, Recruitment, Training and Training, Management before the ICT, Pre-Opening Marketing and continued assistance to achieve extraordinary results in the segments of Revenue Management, OTAS, T&T and publicity.

Their work is of the highest professional level, on time and committed. A true comprehensive solution for entrepreneurs and investors. ”

Jeff Grosshandler
Co-owner and Director
Gilded Iguana Hotel

I would like to express my sincere appreciation for the services provided by Susana Guevara who led the main consultancy for 6 months, the feasibility and design planning of the Boutique Hotel Amor Arenal project. The hotel with a comprehensive wellness concept will cover more than eight hectares in Fortuna de Arenal, Costa Rica.

I also extend my unconditional recommendation for all the services provided by Susana Guevara and her team of the Consuhotel firm in the preparation of hybrid feasibility, market, marketing and sales studies and operational consulting.

Susana and her Consuhotel team provided us with extraordinary support throughout the planning process, timely advice and validation in critical strategic decisions.

Consuhotel's contribution in the architectural design of the hotel, aspects of operations management and human resources as well as branding were also part of the extraordinary advice provided.

I gladly offer my best references about Mrs. Susana Guevara and the Consuhotel firm to whomever wishes to contact me.

Ricardo R. Riera
Director of Development.
Solar Amor Inversiones S.A.

“With the services of Consuhotel we achieved more than 3,000% sales growth in the OTAS segment, constituting our main current market segment. Extraordinary results for more than 5 years. ”

Marco Dennis, Operations Manager and
Cinthya Cooper Reservation Manager Hotel Arenal Lodge

Being our professional experience in Technology in Silicon Valley, Ca, we were aware that we had a lot to learn in hospitality in Costa Rica. We required a Feasibility Study for our Eco Lodge Luxury project near Golfito and we were fortunate to find Susana Guevara and her experienced team.

The study and analysis that Consuhotel conducted for us was a comprehensive and very detailed approach that far exceeded our expectations; especially in the profound study of the tourism industry’s situation in the southern zone of Costa Rica.

We are pleasantly and deeply impressed with the experience of Consuhotel, its professionalism and we look forward to having them as business partners to take advantage of their professional experience and services to help us reach our commercial and operational goals.

Keith and Nicole Goldstein
Owners
Sky lodge

Manuel Antonio, january the 18th, 2018

Mrs. Susana Guevara
Director
Consuhotel

Dear Mrs. Guevara:

Cordial greetings from Parador.

I would like to thank you for the extraordinary management process of your represented Consuhotel with the excellent results obtained, exceeding with record numbers for Parador the income of previous years with Consuhotel's Revenue Management that your firm have been doing for us since May 2016.

On the other hand, the recruitment processes have also fulfilled and exceeded our expectations, with professional candidates. Consuhotel's advice in the elaboration of competitive profiles in a very short period of time and providing honest and productive candidates who have undoubtedly come to consolidate a team of Highest professional level in our Hotel Parador, with excellent results in its different areas.

For this and the integral, attentive and professional service that Consuhotel provide as true allies, I would not hesitate to recommend the services of your prestigious firm to any hotel and resort that may benefit from Consuhotel consulting services.

Best Regards,

Johnny Riba Zeledon
General Manager

I hereby wish to recommend the services in the areas of recruitment and revenue management of the firm Consuhotel. We have received solutions in a professional, satisfactory and timely manner; both in the recruitment of key positions in our hotel, as in the advice and management in revenue management with fast and very good results.

Consuhotel has been a commercial ally and we appreciate their services.

Juan Riba
General Manager
Hotel Parador

San José, November 1, 2011

Susana's work was crucial during the pre-opening, for the opening and positioning of the Hotel.

Following are the most outstanding tasks of some of your responsibilities:

• Study of the competition to elaborate the tariff strategy.
• Preparation of the annual business plan together with the marketing plan.
• Selection, hiring and training of sales executives.
• Implementation of procedures and standards in the sales department and reservations department.
• Planning and creation of advertising material for the Hotel.
• Development of the strategy to create a client portfolio.
• Constant market monitoring.

During this year Susana showed to be an executive with great strengths in the area of ​​strategy and development of action plans which are responsible for the healthy development of a successful hotel. Her perseverance, dedication, dedication and thoroughness have allowed Susana to create solid bases and strategies that helped the Hotel take off and position itself in a competitive and dynamic market, especially when it comes to a new opening.

At all times she showed herself as a loyal and dedicated professional.

Susana decided to take on new challenges and I trust she will be successful in any challenge assigned to her. I wish you the best of success in your future career.

In case of requiring additional references, I am happy to contact you and do not hesitate to contact me.

Oliver Schuschner, Director Hotel Holiday Inn Escazu.

I want to thank you for your professionalism and your support during these years with the Hotel.

As you wisely made the observation at the beginning the hotel was broken and very bad in every aspect, however thanks to your help, work and advice (contractual, logo creation, relaunching marketing and sales OTAS segments - Revenue and Receptive Agencies, service implementation breakfast, sales strategies "over the counter") and everyone's work today is much better than yesterday.

I am more than grateful to you for supporting us with the management and please, when you want to go to the Hotel with your family to rest, you will be more than welcome.

A big hug, thank you, I really appreciate it.

Tomás Fernández / Associate Owner
Hotel Santa Teresa, former Hotel Playa Carmen

San Jose, December 5, 2016

Doña Susana:

We are very grateful with all your team, your collaboration and professionalism, the contribution you have given to our Hotel Iguana Verde, this year has been very helpful and a great learning experience.

Receive a friendly greeting and wish you a day full of success!

Lic. Guadalupe Vargas / Owner
Iguana Verde Hotel

San José, july 2015

I would like to thank for the wonderful services provided by Consuhotel firm, it’s professional staff and mostly Mrs. Susana Guevara; who coordinated the entire process of the study of financial viability and design, among the main projects they carried out for our group.

We are more than pleased with the level of commitment and service provided to us in the execution of all assigned projects, the information provided by the firm, was crucial for strategic decision making. Therefore, we recommend the firm's services to any company in the hotel and tourist area.

Attentively,
Santiago Poletto
ADVICE legal Studio

San José, May 2015.

Letter of Recommendation for Training Services

With this letter we state that the company Consuhotel, S.A. has provided us services as a provider in the training area, that have been favorable as part of our portfolio of services to the Costa Rican tourism sector.

Commercial relationship, through which we have been able to verify the innate qualities of each of the exhibitors, whose profile has contributed to the process of pedagogical innovation of the Association, with high quality workshops on cutting-edge issues at international level, professionalism, dedication, and training performance has been exceptional.

For all of the above, I believe that the Consuhotel company can provide any contracting firm with high-performance results in conjunction with the professional and individual trajectory of each of the members that make it up.

Adriana Hurtado / Training Executive / ACOPROT
Costa Rican Association of Tourism Professionals

I would like to express my sincere appreciation for the services provided by Susana Guevara, who led as the main consultant for 10 months, the feasibility, operability and design planning of the Boutique Hotel Amor Arenal project. The hotel with a comprehensive wellness concept will cover more than eight hectares in Fortuna de Arenal, Costa Rica.

Susana is a true pentathlete, with strong leadership in multiple areas, but above all is a great strategist of creative thinking.

I also extend my unconditional recommendation for all the services provided by Susana Guevara and her team at the Consuhotel firm in the preparation of hybrid feasibility, market, marketing and sales studies and operational consulting.

Susana and her Consuhotel team provided us with extraordinary support throughout the planning process, timely advice and validation in critical strategic decisions.

Consuhotel's contribution in the architectural design of the hotel, aspects of operations management and human resources as well as branding were also part of the extraordinary advice provided.

I gladly offer my best references about Mrs. Susana Guevara and the Consuhotel firm to whomever wishes to contact me.

Ricardo R. Riera / Development Director.
Solar Amor Inversiones S.A.

Dear
Mrs. Susana Guevara A. / Consuhotel

Personally and on behalf of our business group, I want to thank you and your firm Consuhotel for the Consulting Services, preparation of Feasibility Study and Business Plan made for me in representation of the Hilton Garden Sabana project.

Your advice and effort were a fundamental contribution to our hotel project, as well as compliance with the required deadlines.

Thank you for your involvement and professionalism.

León Bibas M / Stanley Rattner / Developer Parque Sabana D.P.S. S.A.
Hilton Garden Sabana

I would like to recommend the services of Susana Guevara and her firm Consuhotel for administration, hotel consultation and Marketing and Sales representation. Susana offered my Hotel, Beacon Escazú in Costa Rica, her professional management services from March to October 2009.

Her contribution to the opening process, Operations and Marketing were critical to our success. Susana organized the opening and operation of several hotel departments. She worked long hours without impairment by schedules; with great dedication to successfully execute the opening process.

Susana Guevara showed us integrity and loyalty during this opening period so particularly full of challenges.

Sincerely

Michel Palmer, CEO. President K-Hotels
www.k-hotels.com

Mrs. Susana Guevara, directed the process of opening my Hotel Tryp Port Cambrils 4*, in Tarragona, Spain.

Ms. Guevara's duties during this period of time were varied and multidisciplinary, including being responsible for supervising the delivery of the hotel and finishings, recruitment and training of the team, fine tuning, inauguration, supplier control, marking management and update guidelines, internal hotel policies in all departments (finance, quality, brand business objectives, Food and Beverages, HR, Reception, Accommodation, Environmental Management ...) as well as negotiating with the property and the Sol Meliá headquarters.

This hotel, open all year round, covers both a vacation segment customer and a business segment and event organization. Precisely for this reason, we considered it essential to have a good position in the market from the beginning.

We believe that Susana Guevara performed an excellent job, managing to place the Tryp Port Cambrils Hotel in a very solid position and with good prospects for the future, as time has shown.

My perception of its results-oriented performance was more than satisfactory.

Joaquín Ricoma A / Owner Tryp Port Cambrils Hotel Spain

Consuhotel provides us with consulting, management, marketing and sales services since 2009. They are our main liaison with local, as well as international and foreign OTAS receptive agencies, together we have seen an important and constant growth in the occupation of our hotel.

They have also been instrumental in advising us on customer service, using tools such as "Mystery Guest" simulated client audits, preparing detailed reports with their suggestions.

In the marketing area we have been assisted with the development of our marketing material (brochures, advertisements, reports, etc.) as in the distribution of it.

I highly recommend the Consuhotel team, I am sure they will achieve your goals and expectations.

Daniella Carazo Facio / Director, NP International
Owners of the Hotel Casa Chameleon

Consuhotel has given new life to our marketing and sales division, especially our participation in the OTAS online agency segment. Thanks to Consuhotel we are seeing sales levels that we had not seen in the past five years.

We hope to continue achieving success with Consuhotel as our ally in the commercial management of our hotel and continue to expand into new segments.

Joseph Mc Nichols / Owner, Hotel Makanda by the Sea, Manuel Antonio, Costa Rica

We are very pleased with the high level of professionalism and experience that Consuhotel brings us.

We will definitely use Consuhotel's services again to recruit staff at our hotel.

Antoine Tardif / President, Oxygen Jungle Villas Boutique Resort

I hereby wish to express my best comments and commendations for Susana Guevara Abarca, who worked for Turismo del Futuro S.A. companies from 1995 to 1997 and upon her return from abroad at our firm Intercasa Inc S.A. in 2008 and currently as a consultant at the Rincon del Valle Hotel & Suites.

The entrepreneurial capacity, honesty and knowledge make Susana Guevara a professional with enormous potential and capacity both in the Hospitality industry and in everything related to administration and marketing. Whoever attains her services will have a great contribution in the development of their Company.

Architect Eduardo Reifer Z.
President Hotel Rincon del Valle & Suites

May 2015

The marketing of Hotel Sol Samara has been developed by Consuhotel for approximately 3 years both in the segment OTAS online agencies, as offline agencies, receptive agencies with very good results.

We wish to emphasize that Consuhotel is an agency that has shown us professionalism, service and solidarity during all these years of relationship; attributes that we value in Sol Samara.

That is why we recommend them.

Sincerely

Ing. Larry Alvarado / President Hotel Sol Samara / www.solsamarahotel.com
Inversiones Italopopelina S.A.

By this means I wish to recommend the company Consuhotel, dedicated to the management, consulting, training and recruitment of human resources for companies, given the positive experience we had when hiring their services.

During the recruitment process of the Commercial Director position that we assigned to CONSUHOTEL, the professionalism in its service, from the identification of needs, preparation of the profile and selection of candidates until the interview period, was clear and evident.

This process culminated successfully with the hiring of a professional, who has proven to meet the expectations raised, generating full satisfaction on my behalf.

Sincerely

Juan Ignacio Gonzales Arias / General Manager
www.olleria.com

Dear Susana:

I am writing to tell you that the work performed for one of our clients that has a chain of 4 hotels was very professional and complete.

The report presented was very useful, since not only was a diagnosis made of the different areas of operation of the hotels, but the recommendations were very precise and timely, so much so that they helped improve the overall functioning.

We thank you for your objectivity in the analysis of our situation and in the effectiveness of your recommendations.

Best regards,

Roxana Chi Ayi, Capitales.com
ADP Consultores S.A.

I would like to recommend Mrs. Susana Guevara and her firm Consuhotel in the most broad and comprehensive way, for any consultancy in which she decides to participate.

Susana Guevara works as a professional consultant in the field of Hospitality and Tourism, where she has extensive experience in the most important hotel chains in the world.

Professionally, she has the technical and administrative knowledge with which to carry out studies, analysis and conclusions necessary to present in the most effective way any study that is requested.

I wish to state that together with the above, Doña Susana has a great sense of responsibility and adherence to the highest moral principles.

Eric Chaves Zumbado
Room Division Manager / Hotel Aurola Holiday Inn

I want to recommend Mrs. Susana Guevara and her company Consuhotel, who provided professional services in the study of technical and financial feasibility for a condo hotel project, adaptation of the accommodation offer based on five-star international hotel standards, as well as the implementation of five-star international hotel like services and the Concierge Department.

Architect Bernal Montes de Oca V
Day Technical Director, Cortijo Los Laureles Condominium EuroCente

Our sales in the target segment that we determined with your team have tripled and we have been able to adapt and update procedures through the modern systems successfully used internationally that you helped us develop.

A special thanks for your always generous attitude and total disposition.

Dequisa

I am pleased to recommend the services of Mrs. Susana Guevara and her company Consuhotel.

Ms. Guevara provided her services to my client Intercasa Inc. S.A. in the year 2008 for a period of approximately six months.

We appreciate the valuable contributions with which you contributed in the commercialization and reorganization processes, as well as the integrity and involvement shown.

Ingrid Rudelman Wholstein
Manager, Intercasa Inc. S.A.

In my capacity as General Manager of the Monterey del Mar Hotel, located in Esterillos Este, Parrita, Puntarenas, I state that our work team has received the Customer Service training provided by the company Consuhotel obtaining good achievements with our employees and excellent results with our clients when implementing the techniques learned in said training.

I recommend Consuhotel as a training provider of this important tool such as Customer Service.

Consuhotel has also offered us the services of Marketing and Sales Outsourcing for over two years with excellent results and always giving us great support.

Jonathan Villalobos Rodríguez / General Manager
Monterey del Mar Hotel

The firm Consuhotel and Susana Guevara prepared a Marketing and Sales Study for our hotel project in the Central Pacific, which met all our expectations. They provided an in-depth analysis, well-justified objectives, strategies and their due action plan of great help in decision making, for the commercialization of our hotel. We appreciate the high level of professionalism and commitment of this firm and recommend its services.

Lonny Jimenez / Andrew Dalbo
Bosco Investments

San Jose, Costa Rica. From Instituto Costarricense de Turismo ICT, 50 East. / eMail: info@consuhotel.com